Polospin Selfie Verification is a mandatory security step for all players who want to withdraw winnings. The process requires you to submit a live photo that matches your identification documents. Below is a complete guide to the photo requirements, the submission process, and what to expect after approval.
Why Polospin Requires a Verification Selfie
Polospin casino uses selfie verification as a core part of its Know Your Customer (KYC) procedure. This process is not a formality—it is a mandatory security step designed to confirm that the person depositing and withdrawing funds is the actual account holder. Without completing this step, you will not be able to request a payout, and your account may be restricted to deposit-only mode. The verification typically takes between 15 minutes and 24 hours, depending on the time of day and the accuracy of your submitted photo. The system checks that your face matches the ID document you provided and that the selfie was taken live, not from a photo of a photo.
Exact Technical Specifications for Your Photo
Before you upload anything, understand the precise file rules. The selfie must be a JPEG, PNG, or WEBP file, with a maximum size of 10 MB. The image resolution should be at least 640×480 pixels, though higher resolution is recommended for faster processing. Your face must be fully visible, with no sunglasses, hats, or masks. The lighting must be even—do not take the photo with a backlight or in a dark room. The critical rule: you must hold a handwritten note next to your face. The note must contain the word “Polospin” and today’s date in DD/MM/YYYY format. The note must be written in your own handwriting, not typed or printed. The selfie must show your entire face and the note clearly in the same frame, with no cropping or digital filters.
| Requirement | Detail | Common Mistake |
|---|---|---|
| File Format | JPEG, PNG, or WEBP only | Uploading HEIC screenshots |
| Max File Size | 10 MB | Compressed images fail OCR |
| Handwritten Note | Must say “Polospin” + current date | Typing the note on a phone screen |
| Face Visibility | No glasses, hat, or hair covering eyes | Wearing reading glasses |
| ID in Frame | Your passport/ID card must not be in the selfie | Holding the ID next to the note (not required) |
| Live Photo | Must be taken with a working camera in real time | Submitting a screenshot from a video call |
Step-by-Step Walkthrough for Submitting Your Selfie
To begin, log into your account and navigate to the “Account Verification” tab in the profile menu. Click “Start Verification” and choose “Selfie Verification” as your method. You will see a live camera preview—position the handwritten note at chest level so both your face and the note are in frame. Take the photo, then review it on the confirmation screen. If the image is blurry or the note is unreadable, retake it immediately rather than submitting faulty material. After submission, you will receive a confirmation email with a ticket ID. The compliance team reviews the selfie against the ID document you uploaded earlier. Typical approval time is 2 to 6 hours on weekdays. If rejected, you will get a rejection reason code—the most common is “Note unreadable” or “Face not centered.” You may resubmit up to three times per 24-hour period. For more details on platform policies, you can visit polospin.org to review their official guidelines.
Common Rejection Reasons and How to Fix Them
Most failures are preventable. The #1 rejection reason is the handwritten note being too small or too faint. Use a thick black marker on plain white paper. The second most common issue is shadows across the face—stand facing a window, not under a ceiling light directly above. Another frequent problem: the date on the note is written in a format the system does not recognize. Always use European format (e.g., 14/05/2025), never write “14 May 2025.” If your photo is rejected for “Multiple faces detected,” remove any framed photos in the background or pets in view. For “Low confidence match,” retake without facial expression changes—smiling wider than a closed-lip smile often triggers this error. If you get a “Duplicate attempt” warning after 3 submissions, contact live chat and request a manual review ticket; they will give you a special upload link.
- Always use a thick black marker on white paper for the note.
- Ensure even lighting from a window in front of you.
- Write the date in DD/MM/YYYY format only.
- Keep your face centered and expression neutral.
- Remove any background objects that could confuse the system.
What Happens After Your Selfie Is Approved
Once approved, your account moves from partially verified to fully verified status. This unlocks multiple benefits. Your withdrawal limits increase from €2,000 per week to €10,000 per month, and your pending withdrawal time drops from 48 hours to under 12 hours. You also become eligible for the VIP cashback program and the weekly reload bonus that requires verified accounts only. The Polospin bonus structure works in tiers: new players receive a 100% match bonus up to €500, plus a Polospin no deposit offer of 25 free spins on registering. Existing players who maintain verified status get a Polospin promo code each month for an extra 50 free spins on slots. The Polospin free spins are typically credited within one hour of opt-in and carry a 35x wagering requirement. All wagering on bonuses must be completed within 7 days.
Security Notes and Practical Advice
Your selfie data is encrypted at rest and in transit, and Polospin deletes verification selfies from their active servers after 90 days, keeping only a hashed reference. Never share your verification selfie with third parties, even if they claim to be Polospin support—support will never ask for a selfie outside the official upload portal. If you are using a mobile device, switch to the main camera (not the front selfie lens) with a mirror to capture better detail. For the fastest approval, do your upload between 09:00 and 12:00 GMT+2 on a Tuesday or Wednesday, as verification queues are shortest then. If you run into a problem where the upload button is grayed out, clear your browser cache and disable any VPN—the geo-location check will fail with a VPN active. Screenshot your ticket ID and keep it until the verification is fully complete.
